We meet and exceed customers’ expectations by maintaining open and frequent communication with our clients to offer personalized, high-quality cleaning services
Do I need to tell the cleaners what to do?
At Jill’s Cleaning, our maids are trained to use a specific system of processes and techniques for cleaning which results in efficient and effective service. Following this system, we are able to maintain our balance which increases our productivity and reduces the margin for error. While we are happy to clean while someone is home, we do ask that our maids be allowed to follow our system without interruption. Any constructive feedback is welcomed and valued, so please contact us with any concerns.
Do I have to clean before you clean?
No, of course you don’t need to clean. That is our job. It is very important for an effective cleaning that we have access to all areas and surfaces. • We ask that these areas be cleared of clutter prior to our arrival. • Put out clean sheet for us to change your linens • Find a good spot for your pets so they are comfortable while we clean • Have all the cleaning supplies and rags ready.
Do you come on the same day and time?
Your cleaning appointment time will be on the same day of the week during each week in which you have an appointment. We cannot specify the exact time of appointments, however, upon the customer’s request we can specify an appointment window for our arrival, which is usually a three-hour timeframe.
I am not home, how do you get in?
Access to the customer’s home will be discussed and agreed to with each customer individually. Inability to access the customer’s home based on this agreement will result in a full cleaning service charge.
Do I provide the supplies?
So that we use cleaning products that you prefer, all of the cleaning products are to be provided by our customers. We are happy to recommend products, such as organic cleaning products. Supplies, including rags and paper towels, are also to be provided by our customers. Jill’s Cleaning will supply you with an initial set of rags, which will be left at your home. Laundering the rags is the responsibility of the customer. The laundered rags must be available for each visit. We provide all the cleaning equipment necessary (vacuum, squeegee, mop, bucket, etc.) No equipment will be stored at the customer’ home.
What is not included?
Laundry and dishes are not included. We also don’t touch TV or computer screens.
What is your cancellation policy?
To maintain our carefully organized schedule, we require at least 48 hours’ notice of cancellation prior the cleaning day. If the cleaning day is on a Monday, we ask the customer to let us know no later than the preceding Friday morning. Late cancellations will result in the customer being charged for the missed cleaning. After two consecutive cancellations, there will be an extra charge as we will have to return your home to the cleaning level we maintain with regular cleanings.
How and when do I pay?
Payments are due on the day of service. Payments can be made in cash, or by check. Credit and debit cards will carry a 5% surcharge. We ask that the cash or check be left on the kitchen table in an envelope clearly marked with “Jill’s Cleaning.”
Is tipping customary? How much?
Jill’s Cleaning does not require you to tip, but most customers who choose to do so will tip around 10% of the cost of cleaning. Tipping is at your discretion and is always appreciated no matter what the amount. Sometimes a personal note from you expressing your appreciation for their service goes a long way.
Deeply cleaned four bedroom, 1960 square foot, home. Cleaned the usual things, but also windowsills, fireplace, front of appliances. They did an excellent job. The first clean was a deep clean which took about 5 hours of work. I've really never seen my house this clean. It was fantastic to come to my home and see the excellent job they had done. I was also impressed that they cleaned out my fireplace. I'm definitely excited to have them come to my home once a month. As an FYI, these cleaners request that you provide your own cleaning supplies. I actually like that because I get to pick the supplies I want (whether it be the all natural, non-toxic variety).
Post-construction cleaning of a 2 story 2100 sq. foot single family home. The house was cleaned top to bottom, including walls, inside surface of 30+ windows, and all existing window blinds. The basement was not included, though it was an option. Member Comments: We recently hired Jill's cleaning to clean our house after a large scale 1st floor renovation project. Thiago was prompt in responding to my initial inquiry and quickly scheduled an on-site visit to assess the project. We asked for a top to bottom cleaning including extras, such as cleaning the walls, any existing window treatments and the inside surfaces of windows. The rough estimate was ~ $500. Our time table was very tight because we had to organize the cleaning at the tail end of construction but before moving into the house, which was a time span of 2 days. Thiago was extremely flexible and responsive via phone and email about scheduling the visit. As one can imagine, this was a stressful time with a lot of moving parts to organize. Amazingly, everything went very smoothly. Overall, they did a spectacular job. The house looked amazing! It was such a relief to be able to move into our new, CLEAN home after months of construction. For anyone who is dealing with a similar situation, we highly recommend Jill's Cleaning. It's incredible how much dust and crud a construction project can generate and there was no way we could have dealt with this on our own. We were truly impressed and very happy with the results.
Yes, yes, yes and yes. Just when I thought that my expectations were too high and that I should maybe be more realistic, Jill's cleaning came and saved the day. They were extremely prompt in their responses and were available very soon after the initial consultation to determine pricing and to understand the scope of services that needed to be done. When they came, they triple checked everything that needed to be done. Jill personally came over briefly to speak with me and instruct the cleaners. So, they actually MOVE things to clean under them. That's right - they moved FURNITURE to vacuum UNDER the nightstands, armchairs, etc. I couldn't believe it. They cleaned the handles to things, the refrigerator door and handle, got any cobwebs out of the corners AND cleaned the outside surface of the windows by my front door. Couldn't believe it. Recommend highly. A+ across the board!